Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us when you:

• Create an account or purchase our services
• Subscribe to our newsletters or marketing communications
• Contact our customer support team
• Participate in surveys, contests, or promotions
• Submit inquiries through our website or contact forms

This information may include:

• Contact information (name, email address, phone number)
• Business information (company name, industry, size)
• Payment information (processed securely through our payment processor)
• Communication preferences
• Any other information you choose to provide

1.2 Information We Collect Automatically

When you use our services, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, features used
• Location Information: General location based on IP address
• Cookies and Similar Technologies: See Section 7 for details

1.3 Information from Third Parties

We may receive information about you from:

• Social media platforms when you interact with our content
• Marketing and analytics partners
• Publicly available sources
• Referral partners

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who provide services on our behalf, such as:

• Payment processing (Stripe, PayPal)
• Email marketing platforms
• Analytics services
• Cloud hosting providers
• Customer support tools

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• To protect our rights, property, or safety
• To investigate fraud or security issues

3.3 Business Transfers

If HG Smart Marketing is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share information with third parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: Data in transit is protected using TLS/SSL encryption
• Access Controls: Strict access controls and authentication measures
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Security awareness training for all staff
• Incident Response: Procedures for handling data breaches

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it. Specific retention periods include:

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Marketing Preferences

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in your account settings
• Contacting us directly

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how our services are used
• Personalize your experience
• Deliver relevant advertising

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• Block all cookies
• Block third-party cookies
• Delete existing cookies
• Set preferences for specific websites

Note: Disabling cookies may affect the functionality of our website and services.

8. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any information.

8.1 Third-Party Services We Use

• Payment Processors: Stripe, PayPal
• Analytics: Google Analytics
• Marketing Automation: Mailchimp, HubSpot
• Customer Support: Zendesk, Intercom
• Social Media: Facebook, Twitter, LinkedIn

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through our services for material changes
• Post a notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the information above.

For EU/UK Residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.